For the ninth consecutive year, Thompson Hine LLP has once again been named as one of the top two law firms for client service in the entire US and the only firm that topped the “Provides Value for the Dollar” category. The BTI Consulting Group, Inc. conducts an annual independent report that evaluates the performance of various law firms based solely on client feedback across the country, from general counsel and C-level executives. The 2011 BTI Client Service A-Team: Survey of Law Firm Client Service Performance named Thompson Hine among the top-tier “Best of the Best” performers in all eight categories that drive superior client relationships such as Client Focus, Understands the Client’s Business, Provides Value for the Dollar, Regional Reputation, Unprompted Communication, Keeps Clients Informed, Meets Scope and Budget, and Anticipates the Client’s Needs. The firm also received high marks in the additional nine categories used by clients to rank the firm’s performance.
Michael Rynowecer, President of BTI, said that the firm’s client service performance was very impressive. “The latest survey marks nine consecutive years clients have ranked the firm among the best in the country for client service. Thompson Hine has developed a culture of client service and skill in exceeding client expectations.”
BTI collected their data from nearly 300 corporate counsel and C-level executives at the Fortune 1,000 and large companies nationwide. Respondents rated law firms on specific activities they use to select and evaluate outside counsel. Thompson Hine has been ranked among the firms on The BTI Client Service A-Team for nine consecutive years now. The firm has been operating in the legal industry since 1911, with approximately 400 lawyers today. The firm holds offices in Atlanta, Cincinnati, Cleveland, Columbus, Dayton and New York and serves premier businesses worldwide.
