Summary: Law firms are trying out more artificial intelligence technologies as more options become available.
As artificial intelligence technologies expand, offering new features, law firms are starting to try them out and even embrace the technologies. One of these new technologies, chatbots, is discussed in Pymnts.com.
A chatbot that featured in the United Kingdom last year called DoNotPay helped users appeal parking tickets for free. Now the chatbot is available in the United States. Its founders claim the chatbot was one of the first robot lawyers in the world. The robot lawyer technology was responsible for overturning over $3 million parking fines in just a few months in the U.K.
The Financial Times reports that Asia-Pacific law firms are using chatbots to improve efficiency. The first Australian law firm chatbot, Parker, simulates a real human conversation. Norton Rose Fulbright global head of technology and innovation, Nick Abrahams, created Parker with technology and privacy lawyer Edward Odendaal. They created Parker with IBM’s Watson AI platform and natural language processing. The chatbot is able to give answers to basic questions on things related to the changes to laws on privacy and data protection.
They developed Parker to help businesses handle new legislation released in February. This legislation requires companies to notify companies of data breaches or face fines up to A$2.1 million.
Abrahams noted, “The tools are quite intuitive now. Lawyers who like coding? That’s great – but they don’t need to be able to code.” He explains that most of what he needed to create the chatbot was legal knowledge of the subject and only a small amount of expertise with technical programming. Parker works by clients asking it a question. If more detailed information is needed, Parker will direct them to three fixed-price legal advice packages. In Parker’s first 24 hours, it sold A$15,000 in different types of advice.
Abrahams is now working to develop a chatbot that can be used by in-house legal teams to answer standard questions within their businesses that would otherwise be time-consuming.
Do you trust asking a robot legal advice? Share your thoughts with us in the comments below.
To learn more about the development of technology in the legal industry, read these articles:
- Robot Lawyer Created by British Teenager
- Stanford Student’s “Robot Lawyer” Fights Parking Tickets in Seattle
- Robots LISA and Billy Provide Affordable Legal Assistance in the U.K.
Photo: irishnews.com